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SIZES

Place the end of a ruler or tape measure on the floor against a wall, then stand on it with your heel against the wall to measure the length.

Measure both feet, then use the size chart on the product page to determine your size.

Please make sure you use the size chart on the page of the product you are buying as sizes do vary between our different styles.

Any item that we stock in different sizes has it's own size chart right on the product page so you don't need to go looking for it.  Just look for the 'Size Chart' tab next to the Description.

RETURNS & EXCHANGES

Rainbows and Fairies will accept exchanges or returns within 14 days of receipt.  Please contact us by email or 'phone for a Returns Number before sending.

All items returned must be in perfect condition and should be unworn (other than for trying on).

All footwear must be returned in the original box which must also be in good condition.

The buyer pays for postage to return items, but Rainbows and Fairies will cover the postage for sending out the new items.

Yes!  We'll accept exchanges or returns within 14 days of receipt.  For full details please see "How do I exchange or return a product?" above.

PRIVACY

Yes, we do!  Here it is:

 

PRIVACY POLICY {BV: Full Legal Name}

1. We respect your privacy

1.1. {BV: Full Legal Name} respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. This policy sets out how we collect and treat your personal information.

1.2. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and to the extent applicable, the EU General Data Protection Regulation (GDPR).

1.3. "Personal information" is information we hold which is identifiable as being about you. This includes information such as your name, email address, identification number, or any other type of information that can reasonably identify an individual, either directly or indirectly.

1.4. You may contact us in writing at {BV: Legal Address Part 1} {BV: Legal Address Part 2}, {BV: Legal Address Town}, New South Wales, {BV: Legal Address Postcode} for further information about this Privacy Policy.

2. What personal information is collected

2.1. {BV: Full Legal Name} will, from time to time, receive and store personal information you submit to our website, provided to us directly or given to us in other forms.

2.2. You may provide basic information such as your name, phone number, address and email address to enable us to send you information, provide updates and process your product or service order.

2.3. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.

2.4. Additionally, we may also collect any other information you provide while interacting with us.

3. How we collect your personal information

3.1. {BV: Full Legal Name} collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we engage in business activities with you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

3.2. By providing us with personal information, you consent to the supply of that information subject to the terms of this Privacy Policy.

4. How we use your personal information

If you withhold your personal information, it may not be possible for us to provide you with our products and services or for you to fully access our website.

4.1. {BV: Full Legal Name} may use personal information collected from you to provide you with information about our products or services. We may also make you aware of new and additional products, services and opportunities available to you.

4.2. {BV: Full Legal Name} will use personal information only for the purposes that you consent to. This may include to: (a) provide you with products and services during the usual course of our business activities; (b) administer our business activities; (c) manage, research and develop our products and services; (d) provide you with information about our products and services; (e) communicate with you by a variety of measures including, but not limited to, by telephone, email, sms or mail; and (f) investigate any complaints.

4.3. We may disclose your personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, legal proceedings or in response to a law enforcement agency request.

4.4. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases.

5. Disclosure of your personal information

5.1. {BV: Full Legal Name} may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy.

5.2. If we do disclose your personal information to a third party, we will protect it in accordance with this privacy policy.

6. General Data Protection Regulation (GDPR) for the European Union (EU)

6.1. {BV: Full Legal Name} will comply with the principles of data protection set out in the GDPR for the purpose of fairness, transparency and lawful data collection and use.

6.2. We process your personal information as a Processor and/or to the extent that we are a Controller as defined in the GDPR.

6.3. We must establish a lawful basis for processing your personal information. The legal basis for which we collect your personal information depends on the data that we collect and how we use it.

6.4. We will only collect your personal information with your express consent for a specific purpose and any data collected will be to the extent necessary and not excessive for its purpose. We will keep your data safe and secure.

6.5. We will also process your personal information if it is necessary for our legitimate interests, or to fulfil a contractual or legal obligation.

6.6. We process your personal information if it is necessary to protect your life or in a medical situation, it is necessary to carry out a public function, a task of public interest or if the function has a clear basis in law.

6.7. We do not collect or process any personal information from you that is considered "Sensitive Personal Information" under the GDPR, such as personal information relating to your sexual orientation or ethnic origin unless we have obtained your explicit consent, or if it is being collected subject to and in accordance with the GDPR.

6.8. You must not provide us with your personal information if you are under the age of 16 without the consent of your parent or someone who has parental authority for you. We do not knowingly collect or process the personal information of children.

7. Your rights under the GDPR

7.1. If you are an individual residing in the EU, you have certain rights as to how your personal information is obtained and used. {BV: Full Legal Name} complies with your rights under the GDPR as to how your personal information is used and controlled if you are an individual residing in the EU

7.2. Except as otherwise provided in the GDPR, you have the following rights: (a) to be informed how your personal information is being used; (b) access your personal information (we will provide you with a free copy of it); (c) to correct your personal information if it is inaccurate or incomplete; (d) to delete your personal information (also known as "the right to be forgotten"); (e) to restrict processing of your personal information; (f) to retain and reuse your personal information for your own purposes; (g) to object to your personal information being used; and (h) to object against automated decision making and profiling.

7.3. Please contact us at any time to exercise your rights under the GDPR at the contact details in this Privacy Policy.

7.4. We may ask you to verify your identity before acting on any of your requests.

8. Hosting and International Data Transfers

8.1. Information that we collect may from time to time be stored, processed in or transferred between parties or sites located in countries outside of Australia. These may include, but are not limited to {BV: Country List - Australia & Singapore}.

8.2. We and our other group companies have offices and/or facilities in {BV: Country List - Australia & Singapore}. Transfers to each of these countries will be protected by appropriate safeguards, these include one or more of the following: the use of standard data protection clauses adopted or approved by the European Commission which you can obtain from the European Commission Website; the use of binding corporate rules, a copy of which you can obtain from {BV: Full Legal Name}'s Data Protection Officer.

8.3. The hosting facilities for our website are situated in {BV: Country List - Australia & Singapore}. Transfers to each of these Countries will be protected by appropriate safeguards, these include one or more of the following: the use of standard data protection clauses adopted or approved by the European Commission which you can obtain from the European Commission Website; the use of binding corporate rules, a copy of which you can obtain from {BV: Full Legal Name}'s Data Protection Officer.

8.4. Our Suppliers and Contractors are situated in {BV: Country List - Australia & Singapore}. Transfers to each of these Countries will be protected by appropriate safeguards, these include one or more of the following: the use of standard data protection clauses adopted or approved by the European Commission which you can obtain from the European Commission Website; the use of binding corporate rules, a copy of which you can obtain from {BV: Full Legal Name}'s Data Protection Officer.

8.5. You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

9. Security of your personal information

9.1. {BV: Full Legal Name} is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

9.2. Where we employ data processors to process personal information on our behalf, we only do so on the basis that such data processors comply with the requirements under the GDPR and that have adequate technical measures in place to protect personal information against unauthorised use, loss and theft.

9.3. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

10. Access to your personal information

10.1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth), and to the extent applicable the EU GDPR. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at {BV: Email Contact Address}.

10.2. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act or any other applicable law.

11. Complaints about privacy

11.1. If you have any complaints about our privacy practices, please feel free to send in details of your complaints to {BV: Email Contact Address}. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

12. Changes to Privacy Policy

12.1. Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

13. Website

13.1. When you visit our website

When you come to our website ({BV: Website URL}), we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

13.2. Cookies

We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google AdWords. These ads may appear on this website or other websites you visit.

13.3. Third party sites

Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that {BV: Full Legal Name} is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.

 

COMPETITIONS

TERMS AND CONDITIONS OF ENTRY

1. This information on how to enter forms part of the Terms and Conditions of Entry, and entry into the competition is deemed acceptance of these Terms and Conditions as well as confirmation that the entrant meets all entry requirements.

PROMOTER

2. The Promoter of this competition is Rainbows and Fairies of PO Box 9129, Wyoming, NSW 2250, Australia. Their contact telephone number is 0451 410 071, their contact email address is Quirky@RainbowsAndFairies.com.au, and their ABN is 87 604 519 351.

ENTRANTS

3. Entry is open to Australian residents who meet all entry requirements.

4. Entrants should be aged 18 years or over.

5. Employees and the immediate family members of the Promoter, agencies or companies directly associated with the conduct of this Promotion, and distributors, suppliers, and companies and agencies associated with the Promoter are not eligible to enter. (An "Immediate family member” includes the following: spouses, ex-spouses, de-facto spouses, children or step-children whether natural or by adoption, brothers, sisters, step-brothers, step-sisters, parents, step-parents, grand-parents, step-grand-parents, aunts, uncles, nephews, nieces, or first-cousins.)

TIME FRAME

6. The competition will commence on the 5th of December 2019 and finish on the 17th of December 2019. One challenge (the Daily Challenge) will be set early on each day of the competition. Entries for each Daily Challenge will be accepted immediately after the announcement of that Daily Challenge until 20:00 Australian Eastern (Daylight) Time of the day of announcement but no later.

ENTRIES

7. Entry to the competition should be made by a Facebook comment in reply to the Daily Challenge announcement.

8. Multiple entries from an entrant are allowed across the whole competition, but only one entry per entrant is allowed for any Daily Challenge.

9. One prize will be awarded to the winner of each day’s challenge as judged by the Judging Team.

10. The entries for each Daily Challenge will be judged immediately after the close of that Daily Challenge.

11. The Judging Team’s decisions are final and the Promoter will not enter into correspondence regarding the competition results.

COSTS & EXPENSES

12. Entry to this competition is free.

13. No purchase is necessary to enter the competition.

14. No further fees (e.g. delivery) are necessary to receive any prize won.

INTELLECTUAL PROPERTY

15. All entries become the property of The Promoter.

DISQUALIFICATION

16. The Promoter reserves the right to disqualify any individual they have reason to believe has breached any of these conditions or engaged in any improper or unlawful misconduct calculated to jeopardise the fair and proper conduct of the competition. The Promoter’s legal rights to recover damages and / or other compensation from such an offender are reserved.

PRIVACY

17. Minimum details of winners (name and contact details) will be retained for legal purposes.

18. No other personal data will be recorded or retained in respect of this competition.

NOTIFICATION

19. Winners will be announced publically via Facebook within 24 hours of selection.

20. Where possible winners will also be contacted by private message via Facebook to request their contact details.

21. Winners must reply and provide contact details to The Promoter within 24 hours of the public announcement on Facebook in order to claim their prize.

PRIZES

22. There will be up to 13 winners.

23. Each winner of a Daily Challenge will receive a single prize of an item of Rainbows and Fairies merchandise worth between $50 and $150. The prize will vary for each Daily Challenge and will be specified, with its value, as part of the Daily Challenge announcement. The total prize pool is worth $1110.

24. Any prizes that are not claimed within 24 hours of the public announcement will be forfeited and awarded to the next most worthy entry as decided by the Judging Team.

25. Prizes cannot be transferred or exchanged and cannot be redeemed for cash. There are no alternative prizes available.

26. The Promoter reserves the right to substitute any prize for another like prize of the same or greater value.

27. Prizes will be shipped via courier to the winner. Once the promoter has sent the prize, the promoter takes no responsibility for the prize.

LIABILITIES

28. By entering this competition all entrants acknowledge and accept full responsibility for their decision to participate in this prize, whether they become a winner or not.

29. The Promoter shall not be liable for any damage or loss whatsoever which is suffered (including but not limited to consequential or indirect loss) or for any personal injury sustained or suffered in connection with any prize except for any liability which cannot normally be excluded by law.

30. The winner releases the Promoter and other organisers, their related bodies corporate, affiliates, officers, agents and employees, from all liabilities, loss and damage of any kind arising at any time out of or in connection with the acceptance of the prize. Without limiting the foregoing, the released parties shall not be liable for any injury, sickness or death, property loss, or damage or other direct or indirect loss or damage of any kind, no matter how incurred or sustained, in connection with or arising out of the competition or prizes.

31. The Promoter is not responsible for any inaccurate or incorrect information, either caused by the entrant or for any of the equipment or programming associated with or utilised in this competition, or for any technical error, or any combination thereof that may occur in the course of the administration of this competition including any deletion, omission, defect, interruption, delay in operation or transmission, communications line or telephone, mobile or satellite network failure, theft or destruction or unauthorised access to or alteration of entries.

32. If for any reason any aspect of this Promotion is not capable of running as planned, including by reason of communications network failure, fraud, tampering, unauthorised intervention, computer virus, technical failure, bugs, or any cause beyond the control of the Promoter, the Promoter may in its sole discretion terminate, modify, suspend or cancel the Promotion and invalidate any affected entries, or suspend or modify a prize, subject to State or Territory regulations.

OTHER

33. The Promoter’s decision is final on any situation including any not covered in these terms and conditions. Please note that the Promoter will not enter into any correspondence concerning any decisions made.

SHIPPING

If you're in Australia:

  • Shoes are flat-rate $15
  • All other products are $5

Delivery is normally via Fastway Courier, but we may use Australia Post for delivery to PO Boxes or Parcel Lockers.

If you're outside Australia, please contact us for a quote for International Delivery.

 

All orders are normally sent within 24 hours of payment being received, excluding weekends.

All parcels come with tracking.

Delivery times vary depending on suburb but is usually between 1 to 7 days.

OUR PRODUCTS

Of course we'll try to help! 

If you haven't found what you're looking for*, please contact us via email at Quirky@RainbowsAndFairies.com.au, or call Tracey on 0451 410 071.

(*EXCEPT BONO.  STOP CALLING US, BONO!)

WHOLESALE

Please call Tracey on 0451 410 071, or contact us via email at Quirky@RainbowsAndFairies.com.au.

GIFT VOUCHERS

From 1 November 2019 gift cards sold in Australia must be valid for at least 3 years, with certain exceptions.

Rainbows and Fairies Gift Vouchers are valid for 3 years + 1 month.  Any cards purchased before 1 November 2019 will have the same time period applied to them.

Gift Voucher expiry dates and the amount of credit remaining on the voucher may be checked at any time via the Gift Voucher Balance page.  (You can also add further credit to the voucher there if you want to start budgeting for your next purchase!)

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